COD VERIFICATION About
Who we are
Explore your business more than 220 countries worldwide with the help of our app. Using our plugin, you can ensure that your COD orders are legitimate before you ship them out.
- Automate your IVR Call to verify the COD Orders which helps in reducing the RTO expenses and the operational cost.
- Reduce product return ratio and save your valuable time for unnecessary shipments because of fake/dummy orders.
COD Verification by IVR call allows you to automate the process of verification for the Cash on Delivery payment orders.
Reduce the number of Cancellations. Identify fake orders before shipping from your warehouse. Optimize operational cost.
Reduce cost on attempted deliveries by verifying whether the customer has legitimately placed the order or not.
PROCESS
How it works?
Whenever a customer places a COD (Cash On Delivery) order on your store, App immediately call customer on a given mobile number and IVR will be played for Order Confirmation. And ask for an input to confirm or cancel the order.
Customer will give an input 1 app will mark the order "confirm" and for input 2 app will mark the order "cancel" if the customer wants to listen to call again he needs to input 3 so app will mark particular order with action taken by the customer.
In case the customer will not receive a call or reject the call, order verification will be marked as Pending, so that you can take manual action on the same. you can set follow up call we have provided timing for that (10 min,20min,30 min).
Shopify Integration with COD Verification
Services
What we do offer
Manage your IVR call-template
Set your welcome note, order confirmation and cancellation message for call.
Enable Follow-up calling option
Trigger follow-up calls if your customer doesn't answer the first call.
IVR Call for a minimum order amount
Enable IVR Call by setting a minimum or maximum order amount limit for your COD orders.
Tag for COD Verified Orders
Create various tags like Order confirmed, Order canceled, which will be added to the orders on Shopify after the IVR Call confirmation.
Pricing
Our Call Prices
| Country Name | Price / Call |
|---|---|
| India | $0.029 |
| United Arab Emirates | $0.46 |
| United States | $0.026 |
| Colombia | $0.098 |
| Morocco | $1.9086 |
| Italy | $0.63 |
F.A.Q
Frequently Asked Questions
-
Is there any trial period to use this app?
Yes, we do provide some test call credits with a validity of 7 days.
-
Is there any Do not disturb feature for the customer?
Yes, it is there. You can set a preferred time when no IVR call will place.
-
Is there any follow-up calling option for not answered calls?
Yes, you can trigger follow-up calls if the first call not answered. You can also select the follow-up call time intervals.
-
Is there any option for the buyers to choose any language at the time of the IVR call?
As of now, you can set a default language at the time of managing your IVR Template.
-
Does COD App support multiple languages?
Yes, we do support multiple languages (Only International Store) and online sellers across the globe are using our app.
-
How can I check the order status after the IVR Call?
There is an "orders" panel where you can see the complete order status and it will automatically update on your Shopify store.
-
Is there any credits will deduct for my unanswered calls?
No there is no credits that will deduct for your unanswered calls.
-
Is there any facility to restrict call on a particular total amount value?
Yes you do have this provision to restrict call on particular amount. You need to enter min and max value, and just enable the feature.
-
Is there any facility to manage my template in other languages (Hindi)?
Yes you can manage your template please find below example for your reference Example: Hello {store_name} par order kiya hai Order confirm Karne ke liye ek Dabayein Order cancel Karne ke liye 2 Dabayein Message Dobara Sunne Ke Liye 3 Dabayein.
-
How do I find how much a call costs?
You can find our per country pricing here: Country Pricing
Contact
Contact Us
Location:
Unit #1003, Tower B4, Spaze It Park, Sector 49, Gurgaon, Haryana , India.
Email:
Call:
+919643405557